Return & Refund Policy

Products purchased through MedCare+ are eligible for return only if they satisfy all of the following conditions:

• The product is in its original, unopened, and undamaged retail packaging with security seals intact.
• All accessories, diagnostic user manuals, warranty certificates, and serial numbers are present and unblemished.
• A valid MedCare+ order number, physical delivery invoice, or payment receipt is provided.
• The product does not fall under our Non-Returnable Healthcare Category (Section 7.0).

For eligible non-prescription items (such as unopened diagnostic devices, orthopedic supports, and personal care goods), return requests must be initiated within 7 calendar days from the recorded date of doorstep delivery.

Any return request submitted after the 7-day period cannot be accepted by our logistics team.

We take extreme precautions in packaging medications in insulated, padded containers. However, in the rare event that an item arrives damaged in transit, with broken seals, or differs from the physician's verified prescription:

• Please notify our support hotline within 24 hours of delivery.
• Take clear photographs of the damaged shipping carton, broken tamper seal, and the product lot/batch number.
• Email the photos along with your order ID to support@medcarepharmacy.com.

Upon rapid verification by our pharmacist on duty, we will arrange an immediate priority replacement at zero additional shipping cost or issue a 100% full refund.

To initiate a return for an eligible item, please follow these simple steps:

1. Contact Support: Reach out via our Contact Us page, call +92 (21) 111-MED-CARE, or message our WhatsApp desk.
2. Provide Order Details: State your order number, reason for return, and attach product photos showing intact seals.
3. Return Authorization (RMA): Once approved, our team will provide a Return Authorization Number and schedule a courier pickup from your address.
4. Inspection & Verification: The returned package will be inspected by our quality assurance team at our central facility.

Once your returned item is received and inspected at our central facility, we will notify you of the approval or rejection of your refund.

• Online Card Payments: Approved refunds are credited back to the original debit/credit card within 5 to 10 business days, depending on your issuing bank's settlement schedule.
• Cash on Delivery (COD): For COD orders, refunds are issued via direct bank account transfer, EasyPaisa, or JazzCash within 3 to 5 business days following account details verification.
• Store Credit Voucher: Customers may opt for an instant MedCare+ store voucher credited within 2 hours.

Exchanges are permitted for diagnostic devices (such as blood pressure monitors, nebulizers, or glucose meters) if an incorrect model was ordered or if a verified manufacturing defect is detected within the manufacturer warranty period.

Exchanges are subject to inventory availability. If the replacement unit is out of stock, a full refund will be provided.

This policy strictly adheres to Drug Regulatory Authority of Pakistan (DRAP) consumer safety directives to prevent cross-contamination, unauthorized repackaging, and exposure to unmonitored ambient temperatures.

Our pharmacy support team is available around the clock to guide you through return requests, replacements, or warranty claims: