Terms & Conditions

Welcome to MedCare+ (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, mobile interface, pharmacy ordering services, and healthcare platform.

By browsing our website, registering an account, or placing an order for pharmaceuticals or medical supplies, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these terms, you must discontinue using our services immediately.

You must be at least 18 years of age or possess legal parental consent to purchase healthcare products on this website. You agree to use the site only for lawful personal purposes and in full accordance with national drug distribution regulations.

You may not copy, reverse-engineer, scrape, intercept, or tamper with any portion of the website or its security architecture. Any unauthorized attempts to access server infrastructure or manipulate order data will result in immediate termination of account access and referral to regulatory authorities.

When ordering prescription medications, you represent and warrant that:

• You are providing accurate, current, and truthful personal identification and clinical delivery details.
• All uploaded medical prescriptions are authentic, unaltered, and issued by a registered medical practitioner with valid medical registration.
• The ordered medication is intended solely for the patient named on the prescription and will not be resold, transferred, or redistributed.
• You will consult your primary physician or pharmacist regarding dosage, drug interactions, contraindications, and adverse side effects.

Order Placement: An order placed on our platform constitutes an offer to purchase. MedCare+ reserves the right to accept or decline any order in whole or in part, particularly where prescription verification is pending, inventory is unavailable, or pricing errors occurred.

Payment Methods: We accept Cash on Delivery (COD), verified online debit/credit cards, and direct bank transfers. All transactions are screened for fraud prevention. For high-value diagnostic equipment or bulk cold-chain supplies, pre-payment may be required.

Product descriptions, dosages, active ingredient names, and health articles provided on MedCare+ are for informational and educational purposes only. They do not constitute medical advice, clinical diagnosis, or treatment recommendations.

Always seek the advice of your qualified physician or healthcare provider regarding any medical condition or before starting any new pharmacological regimen. Never disregard professional clinical advice or delay seeking it because of information read on this website.

All product prices are stated in Pakistani Rupees (PKR) and are inclusive of standard applicable statutory taxes unless expressly noted otherwise.

While we strive to ensure that all pricing displayed is strictly accurate, human or technical discrepancies may occasionally occur. If an item's correct statutory maximum retail price (MRP) is lower than stated, we will charge the lower amount. If higher, our dispensing team will contact you prior to shipment for confirmation.

Cancellation by Customer: You may cancel an order free of charge at any time before it has been dispatched from our central GSP facility by contacting customer care at +92 (21) 111-MED-CARE. Once an order is handed to the cold-chain courier or transit partner, cancellations are subject to our Return Policy.

Cancellation by MedCare+: We reserve the right to cancel any order if:

• The required doctor's prescription cannot be verified or is illegible.
• The product has been recalled by manufacturer or national health authorities.
• Delivery address falls outside our temperature-controlled cold-chain zone.

To the maximum extent permitted by applicable law, MedCare+, its directors, officers, licensed pharmacists, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products purchased herein.

Our total cumulative liability for any verified claim arising out of an order shall not exceed the total amount actually paid by you for the specific product giving rise to the dispute.

We reserve the right to amend, update, or revise these Terms and Conditions at any time to reflect changes in national pharmaceutical regulations, logistical standards, or platform features.

Any modifications will take effect immediately upon posting to this URL, with the “Last Updated” date updated accordingly. Your continued use of the platform constitutes acceptance of the amended terms.

For legal inquiries, regulatory questions, or compliance concerns regarding these Terms, please contact our Legal & Regulatory Affairs department: